TewkTech
Consumer Services
We’ve been working with consumers and business customers in Tewkesbury and the surrounding areas since 2008, building a reputation for reliability, friendliness and our customer service. This makes us a leading provider of Consumer Support with home / home office IT issues.
Keeping Your Home Connected: Consumer Support
Tewktech can assist with almost all IT and computing related issues around the home or SOHO (small office, home office) with a well established background in repairing both software and hardware issues, providing a reliable and trustworthy Consumer Support.
Microsoft Windows Issues
Windows issues are one of the biggest Consumer Support issues we see from our customers – poor performance, bugs and other quirky behaviours.
Tewktech has a vast amount of experience with the Microsoft Windows operating system and will work to troubleshoot these issues, providing a resolution and make recommendations to help prevent future issues.
Viruses / Malware / Adware
Unfortunately, viruses and other cyber security threats are common place in today’s connected world. We see PC’s with viruses and other malicious threats on a daily basis and have the knowledge and expertise to resolve these issues, and provide preventive advice moving forward.
Computer Repair
Tewktech carry out a range of hardware repairs to both Desktop PC’s and Laptop Computers. Some of these include:
- RAM Upgrades/Replacement
- Hard Drive Upgrades/Replacement
- Graphics Card Upgrades/Replacement
- Wireless Card Upgrades/Replacement
Out Of Warranty Repairs
Tewktech can provide an Out of Warranty Repair Service for many PC’s, Laptops and Tablets. We can do this as we work closely with some of the biggest manufacturers in the world, including HP, Lenovo and Dell.
With our direct contact with the manufacturers we arrange the repair and shipping of your equipment, and manage the whole process for you, taking away all the hassle, and providing our customers with peace of mind.
How does this process work?
- We arrange the repair directly with the manufacturer
- We arrange the shipping of your equipment to them
- Upon receipt the manufacturer carries out an inspection and provides us with a repair quotation.
- We let you know the cost of the repair
- If you approve the quote we instruct them to proceed, if you don’t approve the quote we will arrange for your equipment to be returned to us
- Your equipment arrives back with us, we double check everything is how it should be and arrange for you to collect
Email Issues
Many customers experience email issues of some kind, and Tewktech work professionally to diagnose and fix these issues.
Some of the email issues we deal with include:
- Emails not sending
- Not receiving emails
- Windows 8/8.1/10 Mail App
- Outlook issues
- Thunderbird issues
- Windows Live Mail issues
Apple iMac/MacBook Issues
Apple products aren’t exempt from issues and we work with our customers to help troubleshoot their Apple issues across all Apple products including iPhone, iPad, iMac and Macbook Pro’s.
Some of the problems we can assist with include:
- iCloud Issues
- Mac OS Upgrades
- Hard Drive Failure
- Mac Mail Issues
Remote Support
Over 90% of computer and Windows issues can be resolved via a remote support session. Remote Consumer Support provides a reliable, secure and convenient way to access IT support, and is very popular with our customers. When a customer requests a remote support session one of our experienced support technicians will guide them every step of the way.
Computer and IT issues we can assist with via a remote support session include:
- Email Issues
- Microsoft Office
- Tuition and Demonstrations
- General Windows Troubleshooting
Onsite Maintenence
On occasions a remote support session, or bringing in your PC may not be an option, for these times we can provide Consumer Support via an onsite maintenance call. An onsite maintenance call from Tewktech allows our experienced support technicians to troubleshoot within your home, and work to resolve your issue/s as quickly as possible.
Some of our customers most common issues include:
- Printer Connectivity Issues
- Wireless Signal Strength Problems
- Setup Home Broadband Router
- Extending Home Networks
- Smart Television Installation and Setup
Tewktech charge by the hour for onsite maintenance calls, with a minimum charge of 1 hour, and no call out charges or fees.
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